Ex 107 - Internal Auditing to ISO/IEC 17020 (EN 45004)


This TWO-DAY course is designed to train personnel in how to perform effective internal audits of organisations who perform inspection activities in line with the requirements of ISO/IEC 17020. Using interactive workshops, simulated audits, tutorials and case study activities utilising inspection body examples, participants will develop practical audit skills, improve evaluation, communication and effective reporting skills and learn how to implement corrective action programmes

Key Session Topics

  • Quality Management and the role of inspection bodies
  • Classification of inspection bodies (Type A, B and C)
  • Relationship between other related standard (ISO 9001, ISO/IEC 17025)
  • Overview of ISO/IEC 17020 requirements from the viewpoint of the auditor
  • Coordination of a quality management system audit against ISO/IEC 17020
  • How to construct an audit programme
  • Audit planning, horizontal, vertical audits and checklists
  • The concept of 'risk-based' audit
  • Effective auditing techniques
  • Witnessing tests and calibrations
  • Evaluating the significance of audit findings
  • Methods for improving communication skills during the audit
  • How to report the findings and conclusions
  • Developing and implementing corrective action


  • Increased understanding of audit principles and ability to objectively assess the compliance of an inspection body and identify areas to improve competency.
  • Develop more effective auditing techniques, improve evaluation and communication skills, develop more professional reporting and increase your ability to implement corrective action programmes.
  • Develop continuous improvement that provides ongoing future benefits to your company’s growth and success.

Who Should Attend

  • Individuals wishing to perform internal audits of inspection bodies
  • Quality Managers and Supervisors
  • Companies seeking ISO/IEC 17020 accreditation
  • Registrar/Accreditation body Auditors
  • Existing (ISO 9001) internal auditors who are looking to expand their skills in the area of assessment of inspection bodies
  • Supplier Quality Auditors wishing to evaluate suppliers of  inspection services

Course Techniques

Theory is combined with case studies and practical interactive workshops on auditing systems and techniques in an inspection environment, thus providing attendees with the opportunity to practise their skills during simulated audits. This practical emphasis, along with high tutor to delegate contact hours, allow a substantial degree of individual guidance and tuition. Reference information is available to keep.


In-house audits can be supervised to provide practical on-site training for auditors.

Back to overview
Check course dates
Home | Our Company | Testimonials | Courses | Course Calendar | Consultancy | Tech Info | Contact Us
©2005 Excel Partnership. All rights reserved.