Six Sigma accreditation and 8D and Root Cause AnalysisProblem Solving - 8D and Root Cause Analysis

quote-iconThis well instructed course has provided much food for thought and will incorporate learning into problem solving in the future.~ Baker Hughes


Problem solving is an essential part of the continuous improvement process, allowing companies to remove waste and improve productivity throughout the organisation. Introducing a structured approach - 8D/Global 8D - to problem solving and root cause analysis, delegates will see how complex problems can be solved.

Course Objectives

Delivered in-house, this highly interactive and practical course introduces a variety of problem solving tools and shows how Root Cause Analysis and the 8D / Global 8D analytical approach enables problem solving teams to become more effective, accelerating the process of continuous improvement.

The course includes extended practical workshops, allowing delegates to apply what they have learnt to a 'live problem' and develop their problem solving skills in their own working environment.

Key Skills / Learning Objectives

Through the combination of interactive tutorials and workshops, our course will enable the delegates to:

  • Lead or participate in problem solving workshops
  • Use problem solving tools to investigate and identify the root cause of a concern, identify robust solutions to stop re-occurrence
  • Improve the performance of problem solving teams by introducing a structured approach to problem solving and continuous improvement
  • Evaluate available evidence leading to more cost effective solutions

Practical workshops are designed to reinforce the discussions and topics. This style of delivery makes the course both memorable and enjoyable for participants, ensuring long-term learning.

Course Outline

  • Business benefits of problem solving methods
  • Introducing the 8 Disciplines and methodology
  • Defining the right problem and need for action
  • Using Root Cause Analysis to identify the cause
    • Is/Is not analysis
    • 5 why's
    • Process Analysis
    • Fault Tree Diagrams
    • P-Diagrams
    • FMEA's
    • QFD
    • Ishikawa (fish bone) diagrams
    • Statistical techniques
  • Evaluating the evidence
  • Corrective action and risk analysis
  • Implementation
  • Measuring effectiveness
  • Maintaining Continual Improvement
  • Relationship to Six Sigma and the DMAIC process
  • Teamwork

Who Should Attend?

  • Managers, supervisors and specialists who want a structured method of identifying, solving and removing the causes of operational problems.
  • Personnel interested in the techniques of improvement of operational efficiency and effectiveness.

Booking and Course Fees

Fees include:

  • Delegate workbook, including reference information
  • Training provided by qualified and experienced tutors with extensive practical management auditing experience across a variety of manufacture and service industries
  • Certificate verifying attendance and completion of course

This course is for delivery in-house only. Offering better value for money, in-house training can be customised and designed to meet specific individual and company needs.

Please Contact us to discuss your requirements.

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